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Designing a Conceptual Framework for Digital Employee Experience | ||
| Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies) | ||
| دوره 14، شماره 4، دی 2021، صفحه 669-680 اصل مقاله (668 K) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22059/ijms.2020.305871.674131 | ||
| نویسندگان | ||
| Yasaman Gheidar* 1؛ Mehdi ShamiZanjani2 | ||
| 1Master of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran | ||
| 2Associate Professor, Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran | ||
| چکیده | ||
| Digital transformation plays a critical role in the way organizations undertake their businesses. To deliver a successful digital transformation and increase productivity, organizations should rethink their digital employee experience (DEX) and improve it. This paper aims to conceptualize the concept of DEX, identify its components and sub-components, and present a conceptual framework for this concept. This qualitative study was primarily based on a two-phase research methodology. In the first phase, a systematic literature review (SLR) was conducted in academic resources and grey literature. The second phase was then conducted to approve or modify the results of the first phase of research. In the second phase, eleven semi-structured, face-to-face, long interviews were held with eleven experts of digital transformation and human resource (HR) domains. The outcome of this study is a definition and a framework with eight components and 70 sub-components about DEX. The results of this study might guide organizations to improve DEX in workplaces and rethink their relationship with their employees to survive in the current competitive business environment. | ||
| کلیدواژهها | ||
| Digital transformation؛ Employee experience؛ Human resources؛ Workplace | ||
| مراجع | ||
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