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بررسی نقش واسطه ای بازاریابی پایدار و بازارگرایی در تأثیر بازاریابی درونی بر عملکرد (مطالعۀ موردی: شعب بانک ملت شهر مشهد) | ||
مدیریت بازرگانی | ||
مقاله 10، دوره 8، شماره 3، 1395، صفحه 659-680 اصل مقاله (449.15 K) | ||
نوع مقاله: مقاله علمی پژوهشی | ||
شناسه دیجیتال (DOI): 10.22059/jibm.2016.60632 | ||
نویسندگان | ||
امیر محمد فکور ثقیه* 1؛ فرشته صادقی2 | ||
1استادیار گروه مدیریت دانشکده علوم اداری و اقتصادی،دانشگاه فردوسی مشهد، مشهد، ایران | ||
2دانشجوی کارشناسی ارشد مدیریت بازرگانی، دانشگاه فردوسی مشهد، مشهد، ایران | ||
چکیده | ||
هدف از تحقیق حاضر، بررسی نقش و سازوکار تأثیرگذاری بازاریابی درونی بر عملکرد از طریق متغیر میانجی بازاریابی پایدار و بازارگرایی است. بدینمنظور نمونهای 310 نفری از 900 نفر از کارکنان شعب بانک ملت شهر مشهد انتخاب شدند و پرسشنامۀ محققساختهای برای سنجش بازاریابی درونی (با 15 گویه)، بازاریابی پایدار (با سه گویه)، بازارگرایی (با 30 گویه) و عملکرد (با 10 گویه) که اعتبار و روایی آن احراز شده بود، در اختیار آزمودنیها قرار گرفت و آنان نیز به تکمیل این پرسشنامهها اقدام کردند. تجزیه و تحلیل بهکمک روش مدلسازی معادلات ساختاری (SEM) و نرمافزار Amos صورت پدیرفت. نتایج بهدستآمده نشان داد معادلات ساختاری بهکار گرفتهشده، مدل نظری قویای برای پیشبینی عملکرد سازمان از طریق بازاریابی درونی، بازاریابی پایدار و بازارگرایی است. در این تحقیق تأثیر معنادار بازاریابی درونی بر عملکرد تأیید شد. همچنین اثر میانجی بازاریابی پایدار و بازارگرایی در رابطۀ بین بازاریابی درونی و عملکرد نیز به تأیید رسید. | ||
کلیدواژهها | ||
بازارگرایی؛ بازاریابی پایدار؛ بازاریابی درونی؛ صنعت بانکداری؛ عملکرد | ||
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