بررسی عوامل مؤثر بر فرایند شکل‌گیری وفاداری الکترونیکی مشتریان در فروشگاه‌های الکترونیکی ایران

Alfina, I., Ero, J., Hidayanto, A. & Shihab, M. (2014). The impact of cognitive trust and e-wom on purchase intention in C2C e-commerce site. Journal of Computer Science, 10 (12): 2518-2524.

Al-Gahtani, S. (2011). Modeling the electronic transactions acceptance using an extended technology acceptance model. Applied Computing and Informatics, 9 (1): 47-77.

Ba, S. & Pavlou, P. (2002). Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly, 26 (3): 243-268.

Barrera, R., Garcia, A. & Moreno, M. (2014). Evaluation of the e-service quality in service encounters with incidents: differences according to the socio-demographic profile of the online consumer. Revista Europea de Dirección y Economía de la Empresa, 23 (4): 184-193.

Behjati, S., Nahich, M. & Othaman, S. (2012). Interrelation between e-service quality and e-satisfaction and loyalty. European Journal of Business and Management, 4 (9): 75-85.

Carlson, J. & O'Cass, A. (2010). Exploring the relationship between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites. Journal of Service Marketing, 24(2): 112-127.

Chang, J., Torkzadeh, G. & Dhillon, G. (2004). Re-examining the measurement models of success for internet commerce. Information and Management, 41(5): 577-584.

Chang, H., Wang, Y. & Yang, W. (2009). The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value. Total Quality Management, 20 (4): 423-443.

Chang, S., Changchien, S. & Huang , R. (2006). Assessing users' product-specific knowledge for personalization in electronic commerce. Expert System with Applications, 30 (4): 682-693.

Cyr, D., Hassanein, K., Head, M. & Ivanov, A. (2007). The role of social presence in establishing loyalty in e-service environments. Interactiong with Computers, 19 (1): 43-56.

Cyr, D., Head, M. & Ivanov, A. (2009). Perceived interactivity leading to e-loyalty: Development of a model for ognitive–affective user responses.  International Journal Human-Computer Studies, 67 (10): 850-869.

Davis, F. (1989). Perceied usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13 (3): 319-340.

Davis, F., Bagozzi, R. & Warshaw, P. (1989). User acceptance of computer technology: a comparison of two theorical models. Management Sceince, 35 (8): 982-1002.

Deng, Z., Lu, Y., Wei, K. & Zhang, J. (2010). Understanding customer satisfaction and loyalty: an empirical study of mobile instant messages in china. International Journal of Information Management, 30 (4): 289-300.

Gaupta, R. & Kabadayi, S. (2010). The relationship between trusting beliefs and web site loyalty: the moderating role of consumer motives and flow. Psychology and Marketing, 27 (2): 166-185.

Gefen, D. (2002). Customer loyalty in e-commerce. Journal of the association for information systems, 3 (2): 27-51.

Ghalandari, K. (2013). The role of customers’ individual and firms’ business level factors in the influence of e-retailing attribute on e-satisfaction and e-loyalty of iranian customers in purchase online. Life Science Journal, 10 (3s): 926-936.

Ha, S. & Stoel, L. (2009). Consumer e-shopping acceptance: antecedents in a technology acceptance model. Journal of Business Research, 62 (5): 565-571.

Kaplan, S. & Nieschwietz, R. (2003). A web assurance services model of trust for B2C e-commerce. International Journal of Accounting Information Systems, 4 (2): 95-114.

Kim, D., Ferrin, D. & Rao, H. (2008). A trust-based consumer decision-making model in electronic commerce: the role of trust, percpectived risk, and their antecedents. Decision Support Systems, 44 (2): 544-564.

Kim, D., Song, Y., Braynov, S. & Rao, H. (2005). A multidimensional trust formation model in B-to-C e-commerce: a conceptual framwork and content analyses of academia/ practitioner perspectives. Decision Support Systems, 40 (2): 143-165.

Kim, G. (2005). The role effect loyalty of internet: a causal model. The Asian Journal on Quality, 6 (2): 17-30.

Law, R., Qi, S. & Buhalis, D. (2010). Progress in tourism management: a review of website evaluation in tourism research. Tourism Management, 31 (3): 297-313.

Lewis, J. & Weigert, A. (1985). Trust as a social reality. Social Forces, 63 (4): 967-985.

Luarn, P. & Lin, H. (2003). A customer loyalty model for e-service context. Journal of Electronic Commerce Research, 4 (4): 156-167.

Meyer, S. & Ward, P. (2009). Reworking the sociology of trust: making a semantic distinction between trust and dependence. Proceedings of the Australian Sociological Association conference, 1-16.

Morgan, R. & Hunt, S. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58 (3): 20-38.

Mukherjee, A. & Nath, P. (2007). Role of electronic trust in online retailing: a re-examination of the commitment-trust theory. European Journal of Marketing, 41 (9/10): 1173-1202.

Park, J., Gunn, F. & Han, S. (2012). Multidimensional trust building in e-retailing: cross-cultural differeces in trust formation and implications for perceived risk. Journal of Retailing and Consumer Services, 19 (3): 304-312.

Phillips, P. A. & Wright, C. (2009). E-business's impac on organizational flexibility. Journal of Business Research, 62(11): 1071-1080.

Qiu, L. & Li, D. (2008). Applying TAM in B2C e-commerce research: an externded model. Tsinghua Science and Technology, 1 (3): 265-272.

Ribbink, D., Van Riel, A., Liljander, V. & Streukens, S. (2004). Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality, 14 (6): 446-456.

Richheld, F. & Schefter, P. (2000). E-loyalty: your secret weapon on the web. Harward Business Review, 78 (4): 105-113.

Ruimei, W., Shengxiong, W., Tianzhen, W. & Xiling, Z. (2012, November). Customers e-trust for online retailers: a case in china. in Computational Intelligence and Security, 2012 Eighth International Conference on (pp. 573-577). 17-18 Nov. Guangzhou: IEEE.

Safa, N. S. & Ismail, M. A. (2013). A customer loyalty formation model in electronic commerce. Economic Modelling, 35: 559-564.

Schaupp, L. & Belanger, F. (2005). A conjoint analysis of online consumer satisfaction. Journal of Electronic Commerce Research, 6 (2): 95-111.

Sharma, G. & Lijuan, W. (2014). Ethical perspectives on e-commerc: an empirical investigation. Internet Research, 24 (4): 414-435.

Shin, H. (2004). An empirical study on predicting user acceptance of e-shopping on the web. Information and Management, 4 (3): 351-368.

Spekman, R. (1988). Strategic supplier selection: Understanding long-term buyer relationships. Business Horizones, 31(4): 75-81.

Srinivasan, S., Anderson, R. & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of Retailing, 78 (1): 41-50.

Teo, T. & Liu, J. (2007). Consumer trust in e-commerce in the United State Singapor and China. Omega, 35 (1): 22-38.

Wang, W. & Chen, R. (2012). How to retain your customers: the impact of Consumer trust and commitment in e-marketplaces. in Eleventh Wuhan International Conference on e-business, (pp.133-143). Wuhan, China.

Winnie, P. (2014). The impact of trustworthiness and customer e-loyalty and e-satisfaction. International Journal of Academic Research in Business and Social Sciences, 4 (3): 390-408.

Yan, Y. & Fengjie, J. (2009). The empirical study on the influencing factors of customers' e-loyalty. in Management and Service Science, International Conference on, (pp.1-4). Wuhan: IEEE.

Yap, K., Wong, D., Loh, C. & Bak, R. (2010). Offline and online banking - where to draw the line when building trust in e-banking? International Journal of Bank Marketing, 28 (1): 27-46.

Yoon, D., Choi, S. & Sohn, D. (2008). Building customer relationships in an electronic age: the role of interactivity of e-commerce web sites. Psychology and Marketing, 25 (7): 602-618.

Zeng, Q., Chen, W. & Lihua, H. (2008). E-business transformation: an analysis framwork based on critical organizational dimensions. Tsinghua Science and Technology, 13 (3): 408-413.