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تأثیر بازاریابی تجربی، تصویر مقصد و تصویر شرکت بر رضایتمندی مشتریان هتلها (مطالعۀ موردی: هتلهای چهار و پنج ستارۀ پارسیان تهران) | ||
مدیریت بازرگانی | ||
مقاله 9، دوره 8، شماره 1، 1395، صفحه 183-204 اصل مقاله (511.25 K) | ||
نوع مقاله: مقاله علمی پژوهشی | ||
شناسه دیجیتال (DOI): 10.22059/jibm.2016.57536 | ||
نویسندگان | ||
حسین عابدی1؛ محمد حسن قلیچ خانی* 2 | ||
1استادیار گروه مدیریت مؤسسة آموزش عالی کار، زنجان، ایران | ||
2کارشناس ارشد مدیریت بازرگانی مؤسسة آموزش عالی کار، زنجان، ایران | ||
چکیده | ||
شناخت نگرشهای رایج مصرفکنندگان در حوزة رفتار مصرفکننده، یک توانمندی راهبردی محسوب میشود؛ بنابراین، اولین چیزی که بر شکلگیری نگرش افراد به کالاها و خدمات تأثیر میگذارد، تجربة مستقیم مصرفکننده است. درنتیجه، هدف این پژوهش بررسی هتلهای چهار و پنج ستارة پارسیان تهران از نظر تأثیرگذاری بازاریابی تجربی، تصویر مقصد و تصویر شرکت بر رضایتمندی میهمانان است. این مطالعه از روش معادلات ساختاری استفاده کرده است. نمونة جمعآوریشده شامل 570 نفر از مشتریان هتلهای چهار و پنج ستارة پارسیان در تهران بود که از طریق نمونهگیری طبقهای دومرحلهای انجام گرفت. درنهایت، نتایج نشان داد ادراکات میهمانان از بازاریابی تجربی، تصویر شرکت و تصویر مقصد بر رضایتمندی آنان تأثیر مستقیم دارد. همچنین، مدل مفهومی ارائهشده برای توسعة مدلهای تأثیرگذاری بازاریابی تجربی، تصویر شرکت و تصویر مقصد تأیید شد. | ||
کلیدواژهها | ||
بازاریابی تجربی؛ تصویر شرکت؛ تصویر مقصد؛ رضایت | ||
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