تحلیل چند سطحی عوامل مؤثر بر انگیزۀ خدمت در بخش عمومی

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Bellé, N. (2014). Leading to Make a Difference: A Field Experiment on the Performance Effects of Transformational Leadership, Perceived Social Impact, and Public Service Motivation. Journal of Public Administration Research and Theory, 24 (1): 109-136.

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Capman, J.A. (2012). A framework for transformational change in organization. leadership and organizational development journal, 23(1): 338-342.

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Crosby, L.A. (2002), Exploding some myths about customer relationship management, Managing Service Quality, 12 (5):261-277.

Frey, B.S. (2013). Organizational Control Systems and Pay-for-Performance in the Public Service. Organization Studies, 34 (7): 949-972.

Jabnoun, N. & Rasasi, A.J.A. (2005), Transformational leadership and service quality in UAE hospitals. Managing Service Quality, 15 (1): 70-81.

Jonserd, G.S. & Rooser, C. (2002). Determinants of customer-perceived service quality: a confirmatory factor analysis approach. Journal of Services Marketing, 16 (1): 9-34.

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Hassani Kakhaki, A. & Zahedi, SH. (2012). A Model for Explaining the Role of Participation of Employees in Public Sector Human Productivity Enhancement. Journal of Public Administration, 4(1): 69-90. (in Persian)

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Hosseini, F., Rayej, H.,  Estiri, M. & Sharifi, S.M. (2010). A survey on Relationship between Organizational Culture & TFL and LMX Leadership Styles, Journal of Public Administration, 2 (4): 55-72.(in Persian)

Houston, D.J. (2014). Public-Service Motivation: A Multivariate Test. Journal Public Adm Res Theory, 24 (1): 109-136.

Kaiser, L.C. (2014). Job Satisfaction and Public Service Motivation, Applied Sciences for Public Administration, IZA Discussion Paper. 7935. Available in: http://ftp.iza.org/dp7935.pdf.

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Liu, B., Yang, K. & Yu, W. (2014). Work-Related Stressors and Health-Related Outcomes in Public Service, Examining the Role of Public Service Motivation. American Review of Public Administration, 44 (2). doi: 10.1177/0275074014524298.

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Sangmook, K. (2006). Public service motivation and organizational citizenship behavior in Korea. International Journal of Manpower, 27 (8): 16-47.

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Yu, W., Liu, B. & Yang, K. (2014). Work-Related Stressors and Health-Related Outcomes in Public Service, Examining the Role of Public Service Motivation. American Review of Public Administration, 44 (2): 938-954.

Wright, B. E. & Pandey, S.K. (2014).  Public Service Motivation and the Assumption of Person–Organization Fit: Testing the Mediating Effect of Value Congruence, Administration & amp Society, 40(5): 502-521.

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Zeinabadi, H. (2011). Transformational leadership and organizational citizenship behavior in school: Retesting and changing a tested model in industry. Journal of Public Administration, 3(7): 63-80. (in Persian)