Ebrahimi, Elham, Fathi, Mohammad Reza, Irani, Hamid Reza. (1395). A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank). , 9(2), 333-358. doi: 10.22059/ijms.2016.56414
Elham Ebrahimi; Mohammad Reza Fathi; Hamid Reza Irani. "A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank)". , 9, 2, 1395, 333-358. doi: 10.22059/ijms.2016.56414
Ebrahimi, Elham, Fathi, Mohammad Reza, Irani, Hamid Reza. (1395). 'A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank)', , 9(2), pp. 333-358. doi: 10.22059/ijms.2016.56414
Ebrahimi, Elham, Fathi, Mohammad Reza, Irani, Hamid Reza. A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank). , 1395; 9(2): 333-358. doi: 10.22059/ijms.2016.56414


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