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سنجش عملکرد سازمان براساس شاخص‌های مدیریت منابع انسانی با استفاده از تکنیک های MADM فازی (مطالعۀ موردی: سازمان‌های وابسته به شهرداری اصفهان) | ||
| مدیریت دولتی | ||
| مقاله 10، دوره 7، شماره 1، فروردین 1394، صفحه 153-183 اصل مقاله (1.23 M) | ||
| نوع مقاله: مقاله علمی پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22059/jipa.2015.52908 | ||
| نویسندگان | ||
| محمد وزین کریمیان1؛ سعید صفری2؛ علی خسروی* 3 | ||
| 1استادیار دانشگاه شاهد، مدیریت دولتی، دانشگاه تهران، تهران، ایران | ||
| 2استادیار دانشگاه شاهد، مدیریت صنعتی، دانشگاه تربیت مدرس، تهران، ایران | ||
| 3کارشناس ارشد مدیریت دولتی، دانشگاه شاهد، تهران، ایران | ||
| چکیده | ||
| در پژوهش حاضر، پس از مطالعة مبانی نظری و نتایج پژوهش‌های پیشین و شناسایی مهمترین شاخص‌ها و زیرشاخص‌های مدیریت منابع انسانی مؤثر بر عملکرد سازمان، با استفاده از پرسشنامة اول و با بهکارگیری تکنیک AHP فازی، این شاخص‌ها و زیرشاخص‌ها وزندهی و رتبه‌بندی شدند که در آن، شاخص‌های برنامهریزی منابع انسانی، ارزیابی عملکرد، کارمندیابی، گزینش، آموزش و توسعه، بالاترین رتبه را بهخود اختصاص دادند. در مرحلة بعد با استفاده از پرسشنامة دوم و با بهکارگیری تکنیک TOPSIS فازی، عملکرد سازمان‌های مورد مطالعه، نسبت به این شاخص‌ها سنجش و رتبه‌بندی شدند. بدینترتیب، سازمان‌های خدمات موتوری و آتشنشانی، بهترین عملکرد را نسبت به این شاخص‌ها از خود نشان دادند و سازمان‌های فرهنگی- تفریحی و پایانه‌های مسافربری نیز در رتبه‌های بعدی قرار گرفتند. در پایان نیز قوتها و ضعفهای عملکرد هریک از این سازمان‌ها با شاخص‌های شناساییشده تجزیه و تحلیل شدند و بر مبنای نتایج، پیشنهادهایی به این سازمان‌ها ارائه شد. | ||
| کلیدواژه‌ها | ||
| سنجش عملکرد سازمان؛ شاخص‌های مدیریت منابع انسانی؛ MADM فازی | ||
| عنوان مقاله [English] | ||
| Organizational performance measurement based on human resource management indicators using fuzzy MADM techniques (Case study: Organizations affiliated to Isfahan Municipality) | ||
| نویسندگان [English] | ||
| Mohammad Vazin Karimian1؛ Saeed Safari2؛ Ali Khosravi3 | ||
| 1Assistant Prof., Shahed University, Public Administration, University of Tehran, Tehran, Iran | ||
| 2Assistant Prof., Shahed University, Industrial Management, Tarbiat Modares University, Tehran, Iran | ||
| 3MSc. Public Aministration, Shahed University, Tehran, Iran | ||
| چکیده [English] | ||
| In the present study, after investigating the theoretical bases and results of previous researches and identifying the most important indicators and sub-indicators of human resource management affecting organizational performance, weighting and ranking the indicators were performed using the questionnaire (first) and applying the fuzzy AHP technique, in which the highest ranks were allocated to indicators of human resource planning, performance evaluation, recruitment, selection , training and development. Next, using another questionnaire (second) and applying the fuzzy TOPSIS technique, measurement and ranking the performance of organizations under study were accomplished based on the indicators. As a result, the motor services organization and fire fighting organization showed the best performance relative to these indicators. Afterwards, recreational and cultural organization and the passenger terminals were ranked in the next step. Finally, strengths and weaknesses of each organization under study were analyzed according to identified indicators and some proposals were made to the organizations based on the results. | ||
| کلیدواژه‌ها [English] | ||
| Fuzzy MADM, Municipality, organizational performance measurement, human resource management indicators | ||
| مراجع | ||
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