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عوامل مؤثر بر اعتماد به سازمان‌های دولتی شهر تهران | ||
| مدیریت دولتی | ||
| مقاله 12، دوره 6، شماره 4، دی 1393، صفحه 839-856 اصل مقاله (934.92 K) | ||
| نوع مقاله: مقاله علمی پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22059/jipa.2014.52034 | ||
| نویسندگان | ||
| بهزاد قره خانی* 1؛ حبیب الله طاهرپور2؛ فرج الله رهنورد3؛ فرخ مصطفوی4 | ||
| 1کارشناس ارشد مدیریت دولتی، مؤسسة عالی آموزش و پژوهش مدیریت و برنامه‌‌ریزی، تهران، ایران | ||
| 2استادیار مدیریت، مؤسسة عالی آموزش و پژوهش مدیریت و برنامه‌‌ریزی، تهران، ایران | ||
| 3دانشیار مدیریت، مؤسسة عالی آموزش و پژوهش مدیریت و برنامه‌‌ریزی، تهران، ایران | ||
| 4استادیار علوم اجتماعی، مؤسسة عالی آموزش و پژوهش مدیریت و برنامه‌‌ریزی، تهران، ایران | ||
| چکیده | ||
| هدف پژوهش حاضر، شناسایی و اولویت‌بندی عوامل مؤثر بر اعتماد به سازمان‌های دولتی شهر تهران است. بدین‌منظور، با مرور ادبیات موضوع، 39 متغیر تأثیرگذار بر اعتماد عمومی شناسایی شد و مبنای تهیة پرسشنامه قرار گرفت. روش تحقیق در این پژوهش، میدانی، کاربردی، اکتشافی و توصیفی است. روایی و قابلیت اعتماد پرسشنامه، با توجه به تهیة پرسشنامه براساس مبانی نظری و اعمال نظرهای اصلاحی صاحبنظران و مقدار آلفای کرونباخ (925/0) در سطح مناسبی ارزیابی می‌شود. با توجه به نامحدودبودن جامعة آماری و به مفروضة تکنیک تحلیل عاملی، پرسشنامه در بین 303 نفر از اعضای جامعة آماری که مراجعان به دستگاه‌های اجرایی استان تهران بودند، به‌صورت سهمیه‌ای توزیع شد. با بهکارگیری تکنیک تحلیل عاملی اکتشافی و با توجه به درصد واریانس تبیینشده، متغیرهای فوق در قالب هفت عامل اصلی دسته‌بندی شده‌اند که بهترتیب اولویت عبارتند از: رضایتمندی شهروندان از عملکرد و خدمات ارائهشده، کیفیت ارائة خدمات، مشارکتدادن مراجعان، اعتماد اجتماعی، فساد اداری، سطح آگاهی مراجعان و اطلاع‌رسانی. | ||
| کلیدواژه‌ها | ||
| اعتماد؛ اعتماد عمومی؛ تحلیل عاملی؛ دستگاه اجرایی؛ سرمایة اجتماعی | ||
| عنوان مقاله [English] | ||
| Factors affecting public trust in government agencies in Tehran | ||
| نویسندگان [English] | ||
| Behzad Gharahkhani1؛ Habibollah Taherpour2؛ Farajollah Rahnavard3؛ Farrokh Mostafavi4 | ||
| 1MSc. in Public Administration, Institute for Management and Planning Studies, Tehran, Iran | ||
| 2Assistant Prof., Faculty of Management, Institute for Management and Planning Studies, Tehran, Iran | ||
| 3Associate Prof., Faculty of Management, Institute for Management and Planning Studies, Tehran, Iran | ||
| 4Assistant Prof., Faculty of Social Sciences, Institute for Management and Planning Studies, Tehran, Iran | ||
| چکیده [English] | ||
| The current research aims to identify and prioritize the factors affecting public trust in government agencies in Tehran. For this purpose, 39 variables that affect public trust were extracted by reviewing the literature of the context, then, they were used for preparing the questionnaire. Research methods are descriptive, exploratory, applied and fieldwork. Validity and reliability of the questionnaire are evaluated at the appropriate level based on Cronbach’s alpha (0.925) using literature review and the experts' corrective ideas. The questionnaire was distributed among a sample of 303 people from the unlimited population using statistical technique, which includes the clienteles of government agencies in Tehran. By using exploratory factor analysis and according to variance explained percent, the variables were classified into seven main factors respectively including: satisfaction with the performance and services, quality of services, clientele participation, social trust, official corruption, clientele awareness level and information. | ||
| کلیدواژه‌ها [English] | ||
| Public trust, factor analysis, government agency, Social capital, trust | ||
| مراجع | ||
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