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ESI, a new method for the excellence measurement | ||
| Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies) | ||
| مقاله 6، دوره 2، شماره 2 - شماره پیاپی 642936، شهریور 2009، صفحه 115-127 اصل مقاله (187.51 K) | ||
| شناسه دیجیتال (DOI): 10.22059/ijms.2011.23394 | ||
| نویسنده | ||
| Hamid Hassanzadeh | ||
| Teacher of Tehran University Qom College | ||
| چکیده | ||
| Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solving and weakness-removing methods for service enterprises. The “ESI” method is a self-assessment tool for service and nonprofit enterprises. Stages of ESI are: Determination of affecting score per criterion, Calculation of ESI, Calculation of synergic gaps, Determination of priority attention area (Paa)s, determination of Priority Action Area (PAA)s, provide application solutions for resolve organizational pathos and review. | ||
| کلیدواژه‌ها | ||
| Business Excellence؛ Organizational pathology.؛ Quality؛ Self-assessment | ||
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