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Developing a Model for End User Information Systems Satisfaction with Justice Based Approach | ||
| Journal of Information Technology Management | ||
| مقاله 1، دوره 2، شماره 5، فروردین 2011 اصل مقاله (193.51 K) | ||
| نویسندگان | ||
| Sha'ban Elahi؛ Leila Namdarian | ||
| چکیده | ||
| End user satisfaction (EUS) is one of the most widely used measures in assessing (efficiency/ effectiveness) of an information system. The goal of this research is to identify influential factors on (EUS), based on justice theory. So we identified 8 influential factors on (EUS) such as interactional justice, distributive justice, information system (IS) performance expectation, equitable relatedness fulfillment, equitable self-development fulfillment, procedural justice, equitable work performance fulfillment and IS performance. Then the model was tested in a real case. The results of study showed that interactional justice, distributive justice, information system (IS) performance expectation, equitable relatedness fulfillment, equitable self-development fulfillment had significant relation with IS end user satisfaction but procedural justice, equitable work performance fulfillment and IS performance had no significant relation with IS end user satisfaction. | ||
| کلیدواژه‌ها | ||
| End User Information System (IS)؛ Equitable Needs Fulfillment؛ Equity؛ Expectation؛ Satisfaction | ||
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آمار تعداد مشاهده مقاله: 3,325 تعداد دریافت فایل اصل مقاله: 2,822 |
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