1.

Effect of Service Recovery towards Customer Satisfaction in Banking Industry

دوره 13، شماره 3، 2021، صفحه 55-69
Mohd Farid Mohamad Yazid؛ Mohd Fikri Ishak؛ Che Rosmawati Che Mat؛ Aeshah Mohd Ali؛ Zulkifli Saidun

2.

Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

دوره 13، شماره 3، 2021، صفحه 82-98
Mohd Farid Mohamad Yazid؛ Mohd Fikri Ishak؛ Anis Abd Razak؛ Aeshah Mohd Ali؛ Sanusi Abdul Manaf


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