مطالعۀ کیفی راهبردهای مداخلاتی و مدیریتی مؤثر روان‌درمانگران و مشاوران در مواجهه با مراجعان دشوار

یوسفی‌لویه، م. (1388). راهبردهای ارتقای سلامت مشاوران: راهبردهای شناختی (2): شناخت اجتماعی و درک دیدگاه. نشریۀ مشاورۀ مدرسه، 15(4)، 30-28.

Reference

Asayesh, M. H., Hoseinzei, E. & Golpasha, E. (2017). Violence against women and its relationship with self-esteem of married women in Tehran. New Trends and Issues Proceedings on Humanities and Social Sciences, 3(2), 59-64. https://un-pub.eu/ojs/index.php/pntsbs/article/view/1600

Asayesh, M. H., Golpasha, E., & Bahonar, F. (2022). Explaining the Behavioral Experiences and Psychological Coping of Women Who Are Victims of an Extramarital Relationship: A Qualitative Study. Journal of Applied Psychological Research, 12(4), 251-269. https://doi.org/10.22059/japr.2022.327642.643921 (In Persian(

Asayesh, M. H., Farahbakhsh, K., Salimi Bajestani, H., & Delavar, A. (2018). Identifying and explaining the spiritual experiences and reactions of women victims of marital infidelity: a phenomenological study. The Islamic Journal of Women and the Family, 6(3), 57-78. http://pzk.journals.miu.ac.ir/article_2113.html (In Persian(

Asayesh, M. H., Farahbakhsh, K., Salimi Bajestani, H., & Delavar, A. (2020). Explanation of Experiences and Emotional Reactions in Women Victims of Infidelity: A Qualitative Study. Journal of Qualitative Research in Health Sciences, 6(4), 355-372. https://jqr1.kmu.ac.ir/article_91102.html

Asayesh, M. H., Qazinejad, N., & Bahonar, F. (2021). Explanation of the Emotional Reactions of Girls with Love Trauma Syndrome: A Qualitative Study. The Women and Families Cultural-Educational, 15(53), 125-154. https://cwfs.ihu.ac.ir/article_206019.html?lang=en (In Persian(

Bahonar, F., Asayesh, M., & Ghazinezhad, N. (2019). Explanation of Behavioral Reactions and Comparisons Girl Students with Love Truma Syndrome: A Phenomenological Study. Woman and Culture, 11(41), 111-134. https://jwc.ahvaz.iau.ir/article_669166.html?lang=en (In Persian(

Baniasadi, A., & Salehi, K. (2019). Introduction on the Principles and Process of Construction and Validation of the Interview Protocol. Higher Education Letter, 12(46), 177-203. https://journal.sanjesh.org/article_36128.html?lang=en (In Persian(

Baum, N. (2009). Dealing with difficult patients. The Journal of Medical Practice Management: MPM, 25(1), 6-33.‌ https://pubmed.ncbi.nlm.nih.gov/19743707/

Bazargan, A. (2023). An introduction to qualitative and mixed research methods: common approaches in behavioral sciences (5^th Ed.). Tehran: Didar. (In Persian(

Bos, M. V., Kool-Goudzwaard, N., Gamel, C. J., Koekkoek, B., & Van Meijel, B. (2012). The treatment of ‘difficult’patients in a secure unit of a specialized psychiatric hospital: the patient's perspective. Journal of Psychiatric and Mental Health Nursing, 19(6), 528-535. https://doi.org/10.1111/j.1365-2850.2011.01827.x

Burns, N., & Grove, S. K. (2015). Understanding Nursing Research-eBook: Building an Evidence-Based Practice. 6 Edition. Texas: Elsevier Health Sciences. https://evolve.elsevier.com/cs/product/9781455772520?role=student

Butler, E. A., Egloff, B., Wilhelm, F. H., Smith, N. C., Erickson, E. A., & Gross, J. J. (2003). The social consequences of expressive suppression. Emotion, 3(1), 48-67. https://doi.org/10.1037/1528-3542.3.1.48

Crutcher, J. E., & Bass, M. J. (1980).The difficult patient and the troubled physician. JFam Pract, 11(6), 933-8. https://pubmed.ncbi.nlm.nih.gov/7452158/

Curtis, C. (2006). Dealing with the difficult client. Canadian Family Law Quarterly, 25(3), 291-299.

Dehghani, M., & Azarmi Bostanabad, K. (2022). Narrative research of a counselor's lived experiences: A study of anxiety disorders in high school students. Journal of Applied Psychological Research, 13(4), 217-232. https://doi.org/10.22059/japr.2023.340944.644221 (In Persian(

Denyes, M. J., Orem, D. E., & Bekel, G. (2001). Self-care: A foundational science. Nursing Science Quarterly, 14(4), 48-54. https://doi.org/10.1177/08943180122108526

Fischer, C., Cottin, M., Behn, A., Errázuriz, P., & Díaz, R. (2019). What makes a difficult patient so difficult? Examining the therapist's experience beyond patient characteristics. Journal of Clinical Psychology, 75(5), 898-911.‌ https://doi.org/10.1002/jclp.22765

Garcia, H. A., McGeary, C. A., Finley, E. P., McGeary, D. D., Ketchum, N. S., & Peterson, A. L. (2016). The influence of trauma and patient characteristics on provider burnout in VA post-traumatic stress disorder specialty programmes. Psychology and Psychotherapy: Theory, Research and Practice, 89(1), 66-81. https://doi.org/10.1111/papt.12057

Gerritsen, S., Widdershoven, G., Van der Ham, L., van Melle, L., Kemper, M., & Voskes, Y. (2021). Dealing with care disruption in High and Intensive Care wards: From difficult patients to difficult situations. International Journal of Mental Health Nursing, 30(1), 317-325.‌ https://doi.org/10.1111/inm.12786

Guba, E. G., & Lincoln, Y. S. (1994). Competing paradigms in qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 105–117). Sage Publications, Inc.

Haas, L. J., Leiser, J. P., Magill, M. K., & Sanyer, O. N. (2005). Management of the difficult patient. American Family Physician, 72(10), 2063–2068. https://pubmed.ncbi.nlm.nih.gov/16342837/

Hahn, S. R., Kroenke, K., Spitzer, R. L., Brody, D., Williams, J. B., Linzer, M., & DeGruy, F.V. (1996). The difficult patient: prevalence, psychopathology, and functional impairment. Journal of General Internal Medicine, 11(1), 1-8. https://doi.org/10.1007/BF02603477

Holloway, I., & Galvin, K. (2017). Qualitative Research in Nursing and Healthcare (4^th Ed.). Hoboken, Wiley-Blackwell.

Hunter, S. V., & Schofield, M. J. (2006). How counsellors cope with traumatized clients: Personal, professional and organizational strategies. International Journal for the Advancement of Counselling, 28(2), 121-138. https://doi.org/10.1007/s10447-005-9003-0

Iman, M. T. (2017). Qualitative Research Methodology (4^th Ed.). Qom: Hawzeh and University. (In Persian(

Khatami, A. (2009). Examining the rituals of marriage and family affairs in Ferdowsi's Shahnameh, Family Research, 4(3), 320-302. https://jfr.sbu.ac.ir/article_95182.html (In Persian(

‌Koekkoek, B. (2011). Ambivalent Connections: Improving Community Health Care for NonPsychotic Chronic Patients Perceived As ‘Difficult’. Radboud Universiteit, Nijmegen.

Koekkoek, B., Hutschemaekers, G., Van Meijel, B., & Schene, A. (2011). How do patients come to be seen as ‘difficult’? A mixed-methods study in community mental health care. Social Science & Medicine, 72(4), 504–512. https://doi.org/10.1016/j.socscimed.2010.11.036

Koekkoek, B., Van Meijel, B., & Hutschemaekers, G. (2006). Difficult patients in mental health care: a review. Psychiatric Services, 57(6), 795-802. https://doi.org/10.1176/ps.2006.57.6.795

Maftoon, F., Sharifan, M., & Naghizadeh Moghari.F. (2018). Self-care in health system: Prevention and management dimensions. Payesh, 17(4), 361-370. http://payeshjournal.ir/article-1-31-fa.html (In Persian(

Magrath, C. (2019). Dealing with difficult clients. The Veterinary Record, 184(11), 358-369. https://doi.org/10.1136/vr.l1194

Mayer, M. L. (2008). On being a ‘difficult’ patient. Health Affairs (Project HOPE), 27(5), 1416–1421. https://doi.org/10.1377/hlthaff.27.5.1416

Medeiros, M. E., & James O. P. (1988). Coping strategies that psychotherapists use in working with stressful clients. Professional Psychology: Research and Practice, 19(1), 112-114. https://doi.org/10.1037/0735-7028.19.1.112

Millon, T. (2016). Millon Clinical Multiaxial Inventory -III manual. Minneapolis, MN: National computer systems.

Modiri, F., & Mahdavi, M. S. (2016). Postmodern Family Values in Tehran. Journal of Family Research, 11(3), 281-296. https://jfr.sbu.ac.ir/article_96700.html?lang=en (In Persian)

Mohammadpour, A. (2012). Qualitative research method against method 1. Tehran: Sociologists. https://www.adinehbook.com/gp/product/6002230607 (In Persian)

Morse, J. M. (2015). Critical Analysis of Strategies for Determining Rigor in Qualitative Inquiry. Qualitative Health Research, 25(9), 1212-1222. https://doi.org/10.1177/1049732315588501

Moukaddam, N., Flores, A., Matorin, A., Hayden, N., & Tucci, V. T. (2017). Difficult patients in the emergency department: Personality disorders and beyond. The Psychiatric Clinics of North America, 40(3), 379–395. https://psycnet.apa.org/doi/10.1016/j.psc.2017.05.005

Ozen, M. E., Orum, M. H., & Kalenderoglu, A. (2018). Difficult patient in psychiatry practice: A case-control study. Health Sciences Journal of Adıyaman University, 4(3), 1064-1073. https://doi.org/10.30569/adiyamansaglik.458680

Quinn, B. (2002). How psychotherapists handle difficult clients: Lessons for librarians. The Reference Librarian, 36(75-76), 181-196.‌ https://doi.org/10.1300/J120v36n75_17

Russel, S., Daly, J., Hughes, E., & Hoog, C. C. (2003). Nurses and difficult patients: negotiating non-compliance. Journal of Advanced Nursing, 43(3), 281–287. https://doi.org/10.1046/j.1365-2648.2003.02711.x

Seligman, L., & Gaaserud, L. (1994). Difficult clients: Who are they and how do we help them? Canadian Journal of Counselling and Psychotherapy, 28(1), 145-165. https://cjc-rcc.ucalgary.ca/article/view/58491

Serour, M., Othman, H. A., & Khalifah, G. A. (2009). Difficult Patients or Difficult Doctors: An Analysis of Problematic Consultations. European Journal of General Medicine, 6(2), 10-20. https://doi.org/10.29333/ejgm/82646

Shafi Abadi, A. (2022). Counseling methods and techniques (clinical interview) (39^th Ed.). Tehran: Fekr-e Now. (In Persian(

Snippe, E., Schroevers, M. J., Tovote, K. A., Sanderman, R., Emmelkamp, P. M., & Fleer, J. (2019). Explaining variability in therapist adherence and patient depressive symptom improvement: The role of therapist interpersonal skills and patient engagement. Clinical Psychology & Psychotherapy, 26(1), 84-93.‌ https://doi.org/10.1002/cpp.2332

Softas-Nall, L., & Hanna, F. (2013). Counseling and Psychotherapy with Difficult Clients/Family Members: An Interview with Fred Hanna. The Family Journal, 21(1), 117-121.‌ https://doi.org/10.1177/1066480712456830

Stringer, B., Van Meijel, B., De Vree, W., & Van der Bijl, J. (2008) User involvement in mental health care: the role of nurses. A literature review. Journal of Psychiatric and Mental Health Nursing, 15(8), 678– 683. https://doi.org/10.1111/j.1365-2850.2008.01285.x

Wasan, A. D., Wootton, J., & Jamison, R. N. (2005). Dealing with difficult patients in your pain practice. Regional Anesthesia & Pain Medicine, 30(2), 184-192.‌ https://doi.org/10.1016/j.rapm.2004.11.005

Williams, L., & Day, A. (2007). Strategies for dealing with clients we dislike. The American Journal of Family Therapy, 35(1), 83-92. https://doi.org/10.1080/01926180600550494

Yousefi Louye, M. (2008). Counselors’ health promotion strategies: cognitive strategies (2): social cognition and perspective understanding. School Counseling Journal, 15(4), 28-30. (In Persian)

Yourman, D. B., & Farber, B. A. (1996). Nondisclosure and distortion in psychotherapy supervision. Psychotherapy: Theory, Research, Practice, Training, 33(4), 567–575. https://doi.org/10.1037/0033-3204.33.4.567