بررسی اهمیت رضایت گردشگران در ارائه خدمات گردشگری و عوامل مؤثر بر آن (مطالعه موردی: هتل های استان سمنان)

ابراهیم‌زاده، عیسی؛ رضازاده، معصومه و دارائی، مرضیه (1393). برنامه‌ریزی و مکان‌یابی بهینه تسهیلات و زیرساخت‌های گردشگری شهری با استفاده از Gis موردشناسی: شهر سمنان. نشریه جغرافیا و توسعه، (35)­­4، 48-33.

رکن‌الدین افتخاری، عبدالرضا؛ رمضان‌نژاد، یاسر، پورطاهری، مهدی. (1396). سنجش رضایت گردشگران از مقاصد گردشگری ساحلی مناطق روستایی استان گیلان. پژوهش‌های جغرافیای انسانی، 49(3)، 571-585.

زیاری، کرامت‌اله؛ اشنویی، امیر و مولایی قلیچی، محمد. (1393). سنجش رضایت گردشگران از کیفیت خدمات هتلداری با استفاده از شاخص CSM (مطالعه موردی: کلان‌شهر شیراز). مجله گردشگری شهری، 1(1)، 1-15.

سبک‌رو، مهدی؛ باقری قره‌بلاغ، هوشمند، غلامی، محمدرضا. (1397). عوامل مؤثر بر ناهمسانی شناختی پس از خرید و قصد خرید مجدد مصرف‌کنندگان. کاوش‌های مدیریت بازرگانی، 10(20)، 215-242.

شیرمحمدی، یزدان؛ جلالیان، سید اسحاق؛ عابدی، فرزانه و نصیری هندخاله، اسماعیل. (1399). اثر سواد جغرافیایی گردشگری راهنمایان تور بر رضایتمندی گردشگران. پژوهش‌های جغرافیای انسانی، 52(4)، 1217-1233.

فیض، داود؛ باقری قره‌بلاغ، هوشمند و رادفر، ثمین. (1397). واکاوی عوامل مؤثر بر رفتار شکایت‌آمیز مشتریان: با نقش میانجی افسوس پس از خرید در صنعت پوشاک مد. تحقیقات بازاریابی نوین، 8(2)، 199-216.

متانی، مهرداد و محمدی، محمدباقر. (1397). اولویت‌بندی عوامل مؤثر بر رضایتمندی گردشگران از دفاتر خدمات سیاحتی و جهانگردی استان مازندران با استفاده از تکنیک تحلیل عاملی. فصلنامه جغرافیا (برنامه‌ریزی منطقه‌ای)، 8(2)، 81-106.

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