ارزیابی عملکرد عامل‌های انسانی در مرکز تلفن با استفاده از رویکرد داده‌کاوی

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584 نشریۀ تخصصی مهندسی صنایع، دورۀ 52 ، شمارۀ 4، زمستان 9317
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