پژوهش کیفی کارت امتیازی منابع انسانی در بخش دولتی با رویکرد ذی‌نفعان کلیدی (نمونه‌پژوهی: سازمان منطقه آزاد کیش)

Ahn, H. (2001). Applying the Balanced Scorecard Concept: An Experience Report. Long Range Planning, 34(4), 441-461.

Aidemark, L. (2001). The Meaning of Balanced Scorecard in the Health Care Organization. Financial Accountability and Management ,17 (1), 23-40.

Anwar, M. R., Djakfar, L., & Abdulhafidha, A. K. (2012). Human Resources Performance and Competency of Management by Using a Method of Balanced Scorecard. (Case Study: The Experience of The Tanjung Perak Port-Surabaya). International Journal of Civil & Environmental Engineering,12(4), 01-05.

Armstrong, M. (2000). Performance Management—Key Strategies and Practical Guidelines 2nd ed. London: Kogan Page.

Armstrong, M. (2006). Strategic human resource management: a guide to action. London and Philadelphia: Kogan Page.

Armstrong, M. (2008). Strategic Human Resource Management: A Guide to Action 4th edition. London and Philadelphia: Kogan Page.

Armstrong, M. (2009). Armstrong’s handbook of human resource management practice. London and Philadelphia: Kogan Page.

Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance Management in the Public Sector: The Ultimate Challenge. Financial Accountability & Management, 31(1), 01-22.

Attride-Stirling, J. (2001). Thematic networks: an analytic tool for qualitative research. Qualitative Research, 1(3), 385-405.

Balogh, P., & Golea, P. (2015). Balanced Scorecard in Human Resource Management. Quality - Access to Success, 3(16), 157-161.

Becker, B. E., & Huselid, M. A. (2006). Strategic Human Resource Management: Where Do We Go from Here? Journal of Management,32(6), 898-925.

Becker, B.E., Huselid, M.A., & Ulrich, D. (2001). The HR Scorecard Linking People, Strategy, and Performance. Harvard: Harvard Business School Press.

Berman, E., Bowman, J., West, J., & Van Wart, M. (2010). Human Resource Management in Public Service: Paradoxes, Processes, and Problems 3rd edition. London: sage publication Inc.

Boada-Grau, J., & Gil-Ripoll, C. (2009). Strategic Management of Human Resources as Antecedents to the Balanced Scorecard. Revista de Psicología del Trabajo y de las Organizaciones, 25(2), 123-134.

Bobe, B. J., Mihret, D. G. & Obo, D.D. (2017). Public-sector reforms and balanced scorecard adoption: an Ethiopian case study. Accounting, Auditing & Accountability Journal,30(6), 1230-1256.

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3 (2), 77-101.

Brignall, S., & Modell, S. (2000). An institutional perspective on performance measurement and management in the ‘new public sector’. Management Accounting Research, 11(3), 281-306.

Brown, K. (2004). Human resource management in the public sector. Public Management Review, 6(3), 303-309.

Buick, F., Blackman, D., O'Donnell, M. E., O'Flynn, J. L., & West, D. (2015). Can enhanced performance management support public sector change? Journal of Organizational Change Management , 28(2), 271-289.

Conaty, F., & Robbins, G. (2018). A stakeholder salience perspective on performance and management control systems in non-profit organisations. Critical Perspectives on Accounting. DOI: 10.1016/j.cpa.2018.07.001.

Cunningham, J. B., & Kempling, J. (2011). Promoting Organizational Fit in the HR Scorecard in Public Service Organizations. Public Personnel Management, 40(3), 193-213.

El-Ghalayini, Y. (2017). Human Resource Management Practices and Organizational Performance in Public Sector Organization. Journal of Business Studies Quarterly , 8(3), 65-80.

Fottler, M. D., Erickson, E., & Rivers, P. A. (2006). Bringing Human Resources To the Table: Utilization of An HR Balanced Scorecard At Mayo Clinic. Health Care Management Review, 31(1), 64-72.

Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation criteria approach based on balanced scorecard. Omega, 40(1), 104-119.

Guo, C., Brown, W. A., Ashcraft, R. F., Yoshioka, C. F. & Dennis Dong, H.-K .(2011). Strategic Human Resources Management in Nonprofit Organizations. Review of Public Personnel Administration, 31 (3),248-269.

Hansen, E., & Schaltegger, S. (2016). The Sustainability Balanced Scorecard: A Systematic Review of Architectures. Journal of Business Ethics, 133(2), 193–221. DOI: 10.1007/s10551-014-2340-3.

Hood, C. (1995). The “New Public Management” in the 1980s: Variation on a Theme. Accounting Organizations and Society, 20(2-3), 93-109.

Hoque, Z. (2014). 20 years of studies on the balanced scorecard: trends, accomplishments, gaps and opportunities for future research. The British Accounting Review, 46(1), 33-59.

Irwin, D. (2002). Strategy mapping in the public sector. Long Range Planning, 35(6), 637–647.

Iveta, G. (2012). Human Resources Key Performance Indicators. Journal of Competitiveness, 4 (1), 117-128.

Jarvalt, J., & Randma-Liiv, T. (2010). Public sector HRM: the case of no central human resource strategy. Baltic Journal of Management, 5(2), 242-256.

Kaplan, R. S., & Norton , D. P. (2001). The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston, MA: Harvard Business Press.

Kaplan, R. S., & Norton, D. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85.

Kaplan, R. S., & Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: part I. Accounting Horizons, 15(1), 87-104.

Kaplan, R. S., & Norton, D. P. (2006). How to implement a new strategy without disrupting your organization. Strategic Direction, 22(8). DOI:10.1108/sd.2006.05622had.002.

Kaplan, R. S., & Norton, D. P. (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard: Harvard Business Press.

Kaplan, R., & Norton, D. (1996). Linking the Balanced Scorecard to Strategy. California Management, 39(1), 53-79.

Kaplan, R., & Norton, D. (2000). Having Trouble with Your Strategy? Then Map It. Harvard Business Review, 78(5), 167-176.

Knies, E., Boselie, P., Gould-Williams, J., & Vandenabeele, W. (2018). Strategic human resource management and public sector performance: context matters. The International Journal of Human Resource Management. DOI: 10.1080/09585192.2017.1407088.

Lapsley, I., & Wright, E. (2004). The diffusion of management accounting innovations in the public sector: a research agenda. Management Accounting Research, 15(3), 355-374.

Lim, S., K. Wang, T., & Lee, S.-Y. (2017). Shedding New Light on Strategic Human Resource Management: The Impact of Human Resource Management Practices and Human Resources on the Perception of Federal Agency Mission Accomplishment. Public Personnel Management , 46(2), 91-117.

Malina, M.A., & Selto, F.H. (2001). Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard. Journal of Management Accounting Research, 13(1), 47-91.

Mendes, P., Santos, A. C., Perna, F., & Teixeira, M. R. (2012). The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sector. Journal of Cleaner Production Volume 24, 20-29.

Mathys, N. J & Thompson, K. (2006). Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service. Washington, D.C: IBM Center for the Business of Government.

McAdam, R., Hazlett, S., & Casey, C. (2005). Performance Management in the UK Public Sector: addressing multiple stakeholder complexity. International Journal of Public Sector Management, 18(3), 256-273.

Modell, S. (2004). Performance Measurement Myths in the Public Sector: A Research Note. Financial Accountability & Management, 20 (1), 39-55.

Moullin, M. (2017). Improving and evaluating performance with the Public Sector Scorecard. International Journal of Productivity and Performance Management, 66(4), 442-458.

Moullin, M., Soady, J., Skinner, J., Price, C., Cullen, J., & Gilligan, C. (2007). Using the Public Sector Scorecard in public health. International journal of health care quality assurance, 20(4), 281-289.

Newcomer, K. E. (2007). Measuring government performance. International Journal of Public Administration, 30(3), 307-329.

Niven, P. R. (2006). Balanced scorecard Step-by-Step Maximizing Performance and Maintaining Results Second Edition.New Jersey: John Wiley & Sons.

Qingwei, F. (2012). Research on Evaluation Index System of Management Effectiveness on Hospital Human Resource Based on Balanced Scorecard. 2011 International Conference on Environmental Science and Engineering (pp. 1040-1044), Indonesia Bali Island, 2011. Netherlands: Procedia Environmental Sciences 12.

Rainey, H. G. (2009). Understanding and managing public organizations. San Francisco: Jossey-Bass.

Shankari, L., & Suja, S. (2008). Benchmarking on HR Scorecard in the Hospitality Industry. Management and Labour Studies, 33(1), 80-102.

Verbeeten, F. H. (2008). Performance management practices in public sector organizations Impact on performance. Accounting, Auditing & Accountability Journal, 21(3), 427-454.

Walker, G., & MacDonald, J. R. (2001). Designing and Implementing an HR Scorecard. Human Resource Management, 40(4), 365–377.

Wilson, J. P. (2006). Human Resource development: Learning & training for individuals and organisations (2nd ed.). London: Kogan Page.

Zheng, Y., Wang, W., Liu, W., & Mingers, J. (2018). A performance management framework for the public sector: The balanced stakeholder model. ournal of the Operational Research Society, DOI: 10.1080/01605682.2018.1448247.