Developing a Conceptual Model of Organizational Excellence Maturity Based on Organizational Capabilities (Case Study: Mobile Telecommunication Company of Iran (Hamrahe Aval))

آذر، عادل؛ غلامزاده، رسول؛ قنواتی، مهدی (1391). مدل‌سازی مسیری ـ ساختاری در مدیریت: کاربرد نرم‎افزار Smart PLS. تهران: انتشارات نگاه دانش.

صفری، حسین؛ غلامی، نفیسه؛ عبادی ضیائی، علی (1394). مدل‎های تعالی سازمانی EFQM، Malcolm Baldrige و Deming، تهران: مهربان نشر.

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