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An Outsourcing Expert System for Governing Organizations | ||
| Journal of Information Technology Management | ||
| مقاله 83، دوره 8، شماره 3، آذر 2016، صفحه 567-590 اصل مقاله (1.57 M) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22059/jitm.2016.58464 | ||
| نویسندگان | ||
| Meisam Shahbazi* 1؛ Farhad Kianifar2 | ||
| 1Assistant Prof., Faculty of Management and Accounting, Farabi Campus University of Tehran, Qom, Iran | ||
| 2MSc. in Geodesy Engineering, National Cartographic Center, Tehran, Iran | ||
| چکیده | ||
| Making the right decision about doing activities in-house vs. outsourcing is one of the important management decisions. The considerable effect of this decision on organizational performance and responsiveness is supported by theoretical and empirical evidence. In this study, using the experts’ knowledge extraction and modeling, we have designed a logical framework for deciding about outsourcing in governing organizations and accordingly an expert system has been developed. As an applied research a descriptive approach and case study method have been used. Objectives, inevitable circumstances, requirements, background conditions and facilitators have been identified as the underlying components of the system. The system provides a recommendation for each activity and prioritizes them based on readiness for outsourcing. An implementation in IT department of a sample organization is provided and the results are analyzed. In the end, the proposed system for activities of IT Management was carried out in one of the organizations and consequently the obtained outputs and results were analyzed. | ||
| کلیدواژه‌ها | ||
| decision support system؛ Government Organization؛ Knowledge Extraction؛ Outsourcing | ||
| مراجع | ||
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