بنچ مارکینگ و کاربردهای آن در سازمان (مطالعۀ موردی: طراحی و تدوین مختصات محلۀ سامان‌یافته در شهر تهران)

Aaker, David A. (1995). Strategic Market Management. John Wiley and Sons Inc.

Burns, P., Cloda, J. & Christoph, R. (2005). The role of benchmarking for yardstick competition. Utilities Policy, 13(4): 302-309.

Clarke, A. & Garsid, J. (1997). The Development of a Best practice Model for Change Management. European Management journal , 15 (5): 537-545.

Cutt, J. & Murray, Victor V. (2001). Accountability and Effectiveness evaluation in non- Profit Organizations . London: Rutledge.

Dale Compton, W. (1997). Engineering management: Creating and Managing World- Class Operations. New York: Prentice- Hall, Inc.

French, D. & Saward, H. (1984). Dictionary of management, London: Pan Books. Translate: Mohammad Saebi , Tehran: 1375. (in Persian)

Gerry, J. & Schols K. (1995). Exploring corporate Strategy. Third Edition . London: Prentice Hall Inc.,

Goh, S. & Richards. G. (1997). Benchmarking the learning Capability of Organization. European management Journal, 15(5): 575-583.

Harvard Business Review (1998). Harvard business Review on Knowledge management. Harvard Business School Press. Boston, MA, USA.

Keen, P.G.W. & Knopp, E.M. (1996). Every Manager’s Guide to BusinessProcesses: AGlossary of Key Terms and Concepts for Today’s Business Leaders, Boston: Harvard Business School Press.

Klementschitz, R. & Corinne M. (2006) Development of a methodology for benchmarking public transportation organizations: a practical tool based on an industry sound methodology. Journal of Cleaner Production,  14(2 ): 113-123.

Kohan, G. (1998). Benchmarking: a new method for systems quality improvement . Journal of Public Administration (40): 65-76. (in Persian)

 

Municipality of Tehran. (2007). The Approved Comprehensive Principal Bill of the City of Tehran. Tehran, (in Persian)

Nicholson, N . (1995). The Blackwell Encyclopedic Dictionary of Organizational Behavior. Malden, MA: Blackwell Publishers.

O'Connor, P. (1996).The Practice of Engineering management. Toronto: John Whiley and Sons Ltd.

Owen, J.M. & Patricia, R.J. (1999). Program Evaluation: Forms and approaches. London: Sage Publication.

Oxford University Press (Editor), Market House Books (Editor) (1990) A Concise Dictionary of Business (Oxford reference) Hardcover .

Pataki, B., Vemeth, B., Barkanyi, M. & Koczka, T. (1998) observation on Benchmarking in Hungary. European management journal, 16 (4 ): 485-494.

Petlinger, R. (1996). Introduction to Organization Behavior. London: Macmillan press Ltd.

Rolstadas, A. (1995). Benchmarking- Theory and practice. 1^th ed. London: published by Chapman & Hall,

Sadler, PH. (1994). Designing Organization. Second Ed, London: Kogan Ltd.

Sue, T. (1998). Benchmarking: a guide for educators . Thousand Oaks, CA: Corwin press, Inc.

Wick, C. W., Leon, S. L. (1993). The Learning Edge . New York: Mc Grow– Hill.

Wright, P., Pringle, C. D., Kroll, M. J. & Parnell, J. A. (1994). Strategic management. Boston: Allyo and Banken, Second ed .

Young, G. (1997). Designing Business. London, published by the Institution of Electrical Engineers.