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Karimi Mazidi, Ahmad Reza, Amini, Alireza, Latifi, Meisam. (1392). The impact of information technology capability on firm performance; a focus on employeecustomer profit chain. , 7(1), 95-120. doi: 10.22059/ijms.2014.36204
Ahmad Reza Karimi Mazidi; Alireza Amini; Meisam Latifi. "The impact of information technology capability on firm performance; a focus on employeecustomer profit chain". , 7, 1, 1392, 95-120. doi: 10.22059/ijms.2014.36204
Karimi Mazidi, Ahmad Reza, Amini, Alireza, Latifi, Meisam. (1392). 'The impact of information technology capability on firm performance; a focus on employeecustomer profit chain', , 7(1), pp. 95-120. doi: 10.22059/ijms.2014.36204
Karimi Mazidi, Ahmad Reza, Amini, Alireza, Latifi, Meisam. The impact of information technology capability on firm performance; a focus on employeecustomer profit chain. , 1392; 7(1): 95-120. doi: 10.22059/ijms.2014.36204

The impact of information technology capability on firm performance; a focus on employeecustomer profit chain

Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies)
مقاله 5، دوره 7، شماره 1، فروردین 2014، صفحه 95-120    اصل مقاله (778.96 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22059/ijms.2014.36204
نویسندگان
Ahmad Reza Karimi Mazidi* 1؛ Alireza Amini1؛ Meisam Latifi2
1Ph.D. Student of Behavioral Management; Ferdowsi University of Mashhad; Faculty of Economic and Administrative Sciences
2Assistant Professor of Industrial Management; Imam Sadiq (as) University; Faculty of Islamic Sciences and Management
چکیده
Employee-customer-profit(ECP) chain is one of the guidelines for organizations
‘success in their life cycle. Strong relationships have been found between
employees' attitudes and behaviors, employees' behaviors and customers'
impressions, and customers' impressions and revenue growth. Out of this chain,
there are some factors that can influence the processes through which these factors
interact. One of these factors is information technology (IT) capability. In this
research, we modeled the effect of IT capability on ECP chain using structural
equation modeling (SEM). Service process innovation (SPI) was also used as a
mediating variable between IT capability and ECP chain. This was accomplished
based upon quantitative data gathered from a sample of 212 employees of the
Technical and Vocational organization in Mashhad city. Results revealed a strong
support for the proposed model. In particular, the association between IT capability
and SPI with ECP chain and their leverage effect facilitate the organizations'
movements along with the chain which was significantly confirmed.
کلیدواژه‌ها
ECP Chain؛ Customer Services؛ firm performance؛ IT capability
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