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Appendix

Innovative performance                    

IP1: The number of product or service innovations has improved.

IP2: Profitability of new products or services has increased.

IP3: Sales of new products or services have increased.

IP4: The number of business process innovations has increased.

IP5: Costs for process improvements have been significantly reduced.

IP6: The company is more flexible due to improved operational processes.

Organisational creativity

OC1: Our company has produced a lot of new and useful ideas (service/product)

OC2: Our company fosters an environment that favours the ability to produce novel and useful ideas (service/product)

OC3: Our company spends a lot of time producing novel and useful ideas (products and/or services).

OC4: Our company considers that producing novel and useful ideas (products and/or services) is an important activity.

OC5: Our company actively produces novel and useful ideas (products and/or services).

Customer orientation

CO1: New product ideas come from the marketplace.

CO2: New products offer superior value to customers.

CO3: We develop new products that respond to customer needs.

CO4: We actively seek market information to improve our understanding of customers' needs.

Realised absorptive capacity.

RACAP1: Our employees have the ability to structure and utilise collective knowledge.

RACAP2: Our employees enable the absorption of new knowledge, its preparation for the future and its application.

RACAP3: Our employees successfully link existing knowledge with new points of view.

RACAP4: Our employees are able to apply new knowledge in their practical work.

RACAP5: Our managers support the development and testing of new products/services.

RACAP6: We regularly rethink existing technology and adapt it according to new knowledge.

RACAP7: We have the ability to work more effectively by adopting new technologies.