Rashid Alismaili, Saleh Nasser, Shanmugam, Mohana, Kasim, Hairoladenan, Magalingam, Pritheega. (1400). A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty. , 14(Special Issue: 5th International Conference of Reliable Information and Communication Technology (IRICT 2020)), 223-234. doi: 10.22059/jitm.2022.84901
Saleh Nasser Rashid Alismaili; Mohana Shanmugam; Hairoladenan Kasim; Pritheega Magalingam. "A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty". , 14, Special Issue: 5th International Conference of Reliable Information and Communication Technology (IRICT 2020), 1400, 223-234. doi: 10.22059/jitm.2022.84901
Rashid Alismaili, Saleh Nasser, Shanmugam, Mohana, Kasim, Hairoladenan, Magalingam, Pritheega. (1400). 'A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty', , 14(Special Issue: 5th International Conference of Reliable Information and Communication Technology (IRICT 2020)), pp. 223-234. doi: 10.22059/jitm.2022.84901
Rashid Alismaili, Saleh Nasser, Shanmugam, Mohana, Kasim, Hairoladenan, Magalingam, Pritheega. A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty. , 1400; 14(Special Issue: 5th International Conference of Reliable Information and Communication Technology (IRICT 2020)): 223-234. doi: 10.22059/jitm.2022.84901

A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty

Journal of Information Technology Management
دوره 14، Special Issue: 5th International Conference of Reliable Information and Communication Technology (IRICT 2020)، 2022، صفحه 223-234    اصل مقاله (573.02 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22059/jitm.2022.84901
نویسندگان
Saleh Nasser Rashid Alismaili* 1؛ Mohana Shanmugam2؛ Hairoladenan Kasim3؛ Pritheega Magalingam4
1PhD Candidate, College of Computing & Informatics, University Tenaga Nasional, Selangor, Malaysia
2Senior Lecturer, College of Computing & Informatics, University Tenaga Nasional, Selangor, Malaysia
3Senior Lecturer, College of Computing & Informatics, University Tenaga Nasional, Selangor, Malaysia.
4Senior Lecturer, Advanced Informatics Department, Razak Faculty of Technology and Informatics, University Technology Malaysia.
چکیده
Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies.
کلیدواژه‌ها
Hospital Information System؛ UTAUT؛ Patient loyalty؛ Patient satisfaction
مراجع
آمار
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