|تعداد مشاهده مقاله||106,317,621|
|تعداد دریافت فایل اصل مقاله||83,205,438|
IoT-Based Services in Banking Industry Using a Business Continuity Management Approach
|Journal of Information Technology Management|
|دوره 13، شماره 4، 2021، صفحه 16-38 اصل مقاله (906.73 K)|
|نوع مقاله: Research Paper|
|شناسه دیجیتال (DOI): 10.22059/jitm.2021.314908.2666|
|Ali Mohaghar* 1؛ Mohammad Reza Sadeghi Moghadam2؛ Reza Ghourchi Beigi3؛ Rohollah Ghasemi4|
|1Professor, Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.|
|2Ph.D., Associate professor, Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.|
|3M.Sc. of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.|
|4Ph.D. in Production and operation Management, Visiting lecturer in Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.|
|Background: The Internet of things (IoT) is a new technology that expanding rapidly and has led to the emergence of new services in the banking industry. Although IoT is an emerging technology in Iran, it is expected to become a paradigm in the future. IoT applications in banking have helped to provide high quality and fast responses to customers anytime, anywhere.|
Purpose: This research aims to identify and prioritize IoT applications in the Iranian banking industry based on business continuity indicators.
Methods: First, based on the comprehensive literature review and practical experiences, IoT applications in the banking industry are identified. Then, each indicator's weight was calculated using the Grey Decision-making trial and evaluation laboratory (DEMATEL). Finally, IoT-based applications in the Iranian banking industry have prioritized using the multi-attribute utility theory (MAUT). Due to the unstable economic conditions for the financial sector, business continuity indicators are employed in this study. Also, the reason for using MAUT is to consider the utility of banking experts for performing IoT banking services.
Findings: According to results, IoT-based services in the banking industry, including Transmit instant reports, smart ATMs, non-contact electronic payments, and electronic checks, are identified for Iranian banks. Then, These appropriate services are prioritized with the capabilities of Iranian banks.
|Internet of Things؛ Smart Banking؛ Business Continuity Management؛ DEMATEL؛ MAUT|
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