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Iranmanesh, Seyed Hossein, Shakhsi-Niaei, Majid, Durandish Yazdi, Mohammad Amin. (1396). A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System). , 9(4), 679-700. doi: 10.22059/jitm.2017.235485.2069
Seyed Hossein Iranmanesh; Majid Shakhsi-Niaei; Mohammad Amin Durandish Yazdi. "A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System)". , 9, 4, 1396, 679-700. doi: 10.22059/jitm.2017.235485.2069
Iranmanesh, Seyed Hossein, Shakhsi-Niaei, Majid, Durandish Yazdi, Mohammad Amin. (1396). 'A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System)', , 9(4), pp. 679-700. doi: 10.22059/jitm.2017.235485.2069
Iranmanesh, Seyed Hossein, Shakhsi-Niaei, Majid, Durandish Yazdi, Mohammad Amin. A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System). , 1396; 9(4): 679-700. doi: 10.22059/jitm.2017.235485.2069

A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System)

Journal of Information Technology Management
مقاله 2، دوره 9، شماره 4، اسفند 2017، صفحه 679-700    اصل مقاله (692.29 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22059/jitm.2017.235485.2069
نویسندگان
Seyed Hossein Iranmanesh1؛ Majid Shakhsi-Niaei* 2؛ Mohammad Amin Durandish Yazdi3
1Associate Prof., School of industrial engineering, College of Engineering, University of Tehran
2Assistant Prof., Department of industrial engineering, Faculty of Engineering, Yazd University, Yazd, Iran
3MSc in project management, School of industrial engineering, College of Engineering, University of Tehran, Tehran, Iran
چکیده
A common mistake in the management of information technology projects is paying attention only to the technical issues and neglecting other areas of the project management. A critical area in information technology projects is the stakeholder management, which has been the focal point of many recent researches in the project management field. Thus, a decision support system (DSS) has been developed in this paper, consisting of a 10-stage operational process that leads to an executive plan for responding to the stakeholders’ expectations. The proposed DSS benefits from an optimization model that considers not only cost and time constraints, but also the possibility of partly fulfilling the stakeholders’ needs and expectations. The most important innovations in the development of this DSS are: considering the different phases of the project (planning, implementation and closing); and also, considering the personality types of contact persons in each stakeholder group. The proposed system has been implanted in a national IT project and the results have been presented in three categories, i.e. criteria and stakeholders, cost and time, and the results of the proposed model.
کلیدواژه‌ها
decision support system؛ Information Technology؛ Optimization؛ Project management؛ Stakeholder Management
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