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Shirazi, Ali, Zeynvand Lorestani, Hanzaleh, Karimi Mazidi, Ahmadreza. (1392). Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective. , 6(2), 153-178. doi: 10.22059/ijms.2013.32068
Ali Shirazi; Hanzaleh Zeynvand Lorestani; Ahmadreza Karimi Mazidi. "Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective". , 6, 2, 1392, 153-178. doi: 10.22059/ijms.2013.32068
Shirazi, Ali, Zeynvand Lorestani, Hanzaleh, Karimi Mazidi, Ahmadreza. (1392). 'Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective', , 6(2), pp. 153-178. doi: 10.22059/ijms.2013.32068
Shirazi, Ali, Zeynvand Lorestani, Hanzaleh, Karimi Mazidi, Ahmadreza. Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective. , 1392; 6(2): 153-178. doi: 10.22059/ijms.2013.32068

Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective

Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies)
مقاله 7، دوره 6، شماره 2 - شماره پیاپی 6، مهر 2013، صفحه 153-178    اصل مقاله (669.78 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22059/ijms.2013.32068
نویسندگان
Ali Shirazi* 1؛ Hanzaleh Zeynvand Lorestani2؛ Ahmadreza Karimi Mazidi3
1Associate Professor, Department of Management, Ferdowsi University of Mashhad, Iran
2. Master of Business Administration, Ferdowsi University of Mashhad, Iran
3Master of Business Administration, Ferdowsi University of Mashhad, Iran
چکیده
A key challenge to brand managers is how to gain a better understanding of the relationship between brand and customer loyalty constructs. Researchers have recognized that brand identity plays a key role in brand management. The purpose of this paper is to investigate the effect of brand identity and brand identification on brand loyalty through perceived value, customer satisfaction, and trust. To test the study hypotheses, a questionnaire was distributed among cellular-phone customers in Iran’s northeastern city of Mashhad. The collected data were subject to correlational analysis and path analysis modeling. The results revealed that both brand identity and brand identification have indirect effect on brand loyalty through perceived value, trust, and satisfaction. Thus, it is concluded that social identity perspective, when used in conjunction with other existing perspectives, may be useful in predicting the brand loyalty mechanisms.
 
کلیدواژه‌ها
Social Identity؛ Brand Loyalty؛ brand identity؛ brand identification
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