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Hanafizadeh, Payam, Dadbin, Shabanm, Barati, Masoud. (1391). A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies. , 4(11), 25-40. doi: 10.22059/jitm.2012.24999
Payam Hanafizadeh; Shabanm Dadbin; Masoud Barati. "A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies". , 4, 11, 1391, 25-40. doi: 10.22059/jitm.2012.24999
Hanafizadeh, Payam, Dadbin, Shabanm, Barati, Masoud. (1391). 'A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies', , 4(11), pp. 25-40. doi: 10.22059/jitm.2012.24999
Hanafizadeh, Payam, Dadbin, Shabanm, Barati, Masoud. A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies. , 1391; 4(11): 25-40. doi: 10.22059/jitm.2012.24999

A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies

Journal of Information Technology Management
مقاله 2، دوره 4، شماره 11، مهر 2012، صفحه 25-40    اصل مقاله (227.44 K)
شناسه دیجیتال (DOI): 10.22059/jitm.2012.24999
نویسندگان
Payam Hanafizadeh؛ Shabanm Dadbin؛ Masoud Barati
چکیده
The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations, obstacles and problems, results obtained from implementation of these systems, criteria for selecting these systems, criteria for selecting suppliers of these systems, and key success factors in implementation of these systems.
کلیدواژه‌ها
Criteria؛ Customer Relationship Management System؛ Enterprise Resource Planning System؛ implementation؛ Implementation Motive؛ Implementation Problems and Obstacles؛ System Provider
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